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Returns
You can return any product from your website purchase order as long as it is unworn, unwashed, and in its original packaging. Refunds or exchanges for any reason may be given within 30 calendar days from the received date.
IN ORDER TO RETURN A PRODUCT, PLEASE FOLLOW THESE INSTRUCTIONS:
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Go to sign in.
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Go to My orders page;
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Select the order from which you want to generate a return and press "View";
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Choose the product(s) and quantities you want to be returned;
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Provide an explanation for the return. Provide your account number for the refund. Indicate the change in size for the product(s).
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Pack the product you‘re returning and send it to the following address:
UAB Termosportas
Raudondvario pl. 93, Kaunas LT47184, Lietuva
Mob.: +370 647 04594 -
We recommend you keep a copy of the tracking ID for your package. Thermowave is not responsible for lost return shipments. If you don‘t get any form of confirmation from us after 10 business days, please contact us.
BUYING AS A GUEST
For those customers, who bought as a guest, please email [email protected] and request a form.
MORE DETAILS
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Exchanges are for alternate sizes/ colors of the same style only. A refund can't be processed if your requested product is unavailable.
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We don‘t refund transportations costs.
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Please allow 10 business days for our warehouse to inspect your return and process your refund or exchange.
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All Returns and Exchanges must be arranged through our Online Return Authorization Request at www.thermowave.com
WARRANTY
Thermowave stands behind all of its products. If you purchased an item on www.thermowave.com and you believe it's flawed or defective, you can return it to us as long as it was manufactured less than 2 years ago. If our quality department will confirm the defect, we will