By creating an online shop account at www.thermowave.com online store, you grant Termosportas (hereinafter ‘the company’ or ‘we’) the right to process your data in accordance with the terms of the Privacy Policy.
Termosportas UAB legal entity code 304093371, head office address Raudondvario pl. 101, LT-47184, Kaunas, Lithuania, e-mail address – eshop@thermowave.com, phone number +370 647 04594.
1. GENERAL PROVISIONS
The present Privacy Policy (the ‘Policy’) set out the basic principles and procedures for the processing of personal data of visitors (natural persons) (hereinafter ‘you’) of the online storewww.thermowave.com at the address www.thermowave.com. The personal data in the online store www.thermowave.com shall be processed in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Union (hereinafter ‘the Regulation’), the Republic of Lithuania Law on the Legal Protection of Personal Data and other legal acts regulating the protection of personal data.
2. PURPOSES OF THE PROCESSING OF PERSONAL DATA
We receive almost all of your personal data only from you, so it is very important that the personal data you provide is accurate and correct.
The Company processes personal data for the following purposes:
- Execution and continuity of the company’s activities and electronic commerce.
- Administration of inquiries, comments and complaints.
- Sale of gift vouchers.
- Execution of tenders.
3. PROCESSING OF NON-PERSONAL DATA
Your non-personal data, i.e., data related to your registration in the online store www.thermowave.com and/or ordered services may be processed anonymously for statistical purposes by performing statistical surveys. In any case, such processing of data shall not directly or indirectly identify you. We reserve the right to transfer anonymous statistical information to third parties in individual cases.
4. TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
The Data Controller undertakes not to disclose the Buyer's personal data to third parties, except for the Data Controller's partners providing delivery services or other services related to the proper execution of the Buyer's order. The data processors used by us may process your personal data only in accordance with our instructions. Moreover, they must ensure the security of your data in accordance with applicable legislation and written agreements concluded with us.
The data may also be provided to the competent authorities or law enforcement institutions, e.g., police or supervisory authorities, but only upon their request or only when required by applicable legal acts, or in cases where in the procedure provided for by law we seek to ensure our rights, safety of our other buyers, employees and resources, and to make, provide and defend legal claims.
In all other cases, we shall not disclose your personal data to third parties in any case other than as set out in this Policy without your prior consent, except where we are required to do so by the laws of the Republic of Lithuania.
5. INFORMATION ON YOUR COMPUTER
We use automated non-personalised data analysis to conduct research on the market, customer behaviour and statistics, and to generate reports for the development of our business. The data analysis allows us to make important business decisions. On the basis of the performed analysis, we form an assortment of goods that meet the needs of our customers, create pricing, improve the operation of the Electronic Store, etc.
We reserve the right to store information (commonly known as a cookie) on your computer when you visit the online store www.thermowave.com. Cookies are designed to display items that you have recently viewed and/or want to compare with other items. You can delete this information from your computer or block it by resetting the settings on the web browser on your computer.
COOKIES
Due to the cookies used, the website may "remember" certain options for a certain period of time: registration name, language and the like. It is also one of the tools for collecting statistics on the website traffic.
A cookie is sent to your computer or other device to store data, and we may identify you as a visitor at the Online Store when you are visiting our Online Store. With the help of cookies, we may also link your purchase history and other data collected while you were using the Online Store to your online browsing. The information collected by cookies allows us to ensure your ability to browse more conveniently, provide you with attractive offers and learn more about the behaviour of our Electronic Store users, thus improving both the website and your service.
Third-party cookies (e.g., Google Analytics) are set by data controllers who are not operators of the website visited by the website user and are used for data analysis purposes. Our website also sets cookies belonging to third parties that have been installed with your prior consent. Such third parties may have access to information collected through the cookies they use.
DIRECT MARKETING
The Company uses the services of a third party Omnisend to send newsletters. You have the right to opt out of receiving our communications, in which case we will not be able to provide you with relevant information.
FEEDBACK
The reviews displayed on the site are genuine and left to the customers who have purchased the goods. Only registered users (i.e., users with an account) can leave feedback and only for the product they have purchased. When a customer leaves a review, it is not activated until it is reviewed by the site administrator. The administrator re-checks whether the customer has placed an order online and purchased the goods for which a review has been left before activating the review. All reviews are activated, regardless of the number of stars rated, but the administrator reserves the right not to activate reviews that are offensive or use profanities.
Reviews are rated from 1 to 5 stars, which corresponds to a rating from 1 to 5 points. All scores are summed and an average is derived, which is reflected in the number of stars next to the item and the average number next to them. The start can be fully filled or only half-filled, fully filled has 1 point and half-filled has 0.5 points.
6. SUBMISSION AND UPDATING OF PERSONAL DATA
In order for us to efficiently and accurately fulfil your inquiries and service orders in the online store www.thermowave.com, the data we receive from you must be as accurate as possible. The company does not have the possibility to verify the accuracy and truthfulness of the personal data provided by you. When we accept your personal data, we will consider that your personal data to be accurate and correct, and that all your consents are provided at your own discretion after reading this Privacy Policy in detail. If you provide incorrect (false) data, use of the Electronic Store will be impossible.
You also have the right to request changes, updates or corrections to your personal data processed by us if the data provided to us during your registration has changed or you believe that the information we process about you is inaccurate or incorrect. This right can be exercised by contacting us at the contacts listed in this Privacy Policy and providing us with the most recent data.
7. THIRD PARTY WEBSITES
We receive your Personal Data directly from you, we generate ourselves when you are using our website and/or may obtain it from third parties such as:
Payment service partners (banks, payment institutions);
We may obtain the information necessary to authorise your identity from Google Inc. or Facebook Inc. when you are providing authorisation on our site with your Google or Facebook account.
We are not responsible for the processing of your personal data via third party websites. We are not responsible for the privacy practices and activities of third party websites, even if you access them through links on the online store www.thermowave.com. We recommend that you read the privacy policy of each website you visit that does not belong to us.
8. SECURITY OF PERSONAL DATA
When processing your personal data in the online store www.thermowave.com, we use secure organisational and technical measures that adequately protect this data from accidental or unlawful destruction, alteration, disclosure, as well as from all other illegal actions. We implement and continuously update appropriate organisational and technical security measures.
9. NOTIFICATIONS
If you have any suggestions or claims related to the online store www.thermowave.com, please contact us by phone +37064704594 or e-mail at eshop@thermowave.com.
10. CONSENT
By submitting your personal data on the website, you consent to the processing of this data in the online store www.thermowave.com as set out in this policy.
You have the right to withdraw your consent at any time and the processing of data based on your consent will be terminated. You may withdraw your consent to receive direct marketing communications, offers and information at any time. Revocation of such consent will not prevent you from continuing to use our Online Store, but it will mean that we will not be able to provide you with useful offers. You may also revoke your consent to use our Online Store at any time and cancel your account. You may revoke or resubmit your consent by submitting properly updated information on your account in the Online Store or by contacting us in the ways and by the contact details set out in this Privacy Policy. If your consent expires, is revoked or cancelled, we will no longer process your personal data. In any case, we may keep your consent and proof of it for a longer period, if necessary, in order to defend ourselves against demands, complaints or claims made against us.
11. POLICY MODIFICATION
We reserve the right to modify this Policy in whole or in part by notifying you via the online store at www.thermowave.com and/or at the email address you provide. Using the online store www.thermowave.com after the changes have been made, shall mean that you will agree therewith.
If any provision of the Privacy Policy is deemed null and void, it shall not have impact on the legitimacy and validity of the remaining provisions of the Privacy Policy.
12. FINAL PROVISIONS
The Privacy Policy can be updated. We will notify users of updates to the Website by providing a new version of the Privacy Policy with the dates of the modifications. Users understand that by continuing to use the Website after the Privacy Policy updates have been made, they acknowledge that they have read and do not object to the modifications made. The Policy shall be governed by the law of the Republic of Lithuania. All disputes shall be settled by mutual agreement. If no agreement can be reached, disputes shall be settled in the court of the Republic of Lithuania in accordance with the laws of the Republic of Lithuania.
This Privacy Policy has been published on and is effective from 1 June 2022.
