Returns

You have 30 calendar days from delivery to return your order. Returns from the US are arranged and paid by the customer — here's how it works:

How to return

1. Email us at eshop@thermowave.com with your order number and the items you'd like to return.
2. We'll confirm your return and send you the return address and instructions.
3. Pack the items, purchase shipping with a carrier of your choice, print your label, and send the parcel to our warehouse in Lithuania. We strongly recommend a tracked service — we cannot take responsibility for parcels lost in transit.
4. Once your return arrives and passes inspection, we'll refund your original payment method within 14 business days (usually around 5).

Before you start, check that your return qualifies:

• Items must be unworn, unwashed, and in their original condition with packaging and labels intact.
• Underpants, boxers, bras, bralettes and socks cannot be returned, for hygiene reasons.
• Returns must be registered within 30 calendar days of delivery.

Defective products

Thermowave stands behind everything we make. Defective products are repaired or replaced with the same or a similar product for up to 2 years after receipt — even outside the 30-day window. Contact us at eshop@thermowave.com. If you bought your product somewhere other than www.thermowave.com, contact the seller you bought it from with proof of purchase.

Questions? eshop@thermowave.com