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Returns & Exchanges
You may return an item purchased from www.thermowave.com within 30 calendar days from the date of delivery, provided that the item meets the conditions below.
Return Conditions
Products can be returned if they:
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Have not been worn
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Have retained their original appearance
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Are returned in the original packaging
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Have the original labels attached and intact
For hygiene reasons, underpants, boxers, bras, bralettes, and socks are non-returnable and non-exchangeable.
Defective Products
Thermowave stands behind the quality of all its products.
Defective products may be repaired or replaced with the same or a similar product within 2 years of receipt.
If you purchased your Thermowave product from a seller other than www.thermowave.com, please contact the direct seller from whom you purchased the product and provide your proof of purchase.
Refunds
Refunds are issued within 14 business days from the date the returned item is delivered to us.
In most cases, refunds are processed within approximately 5 business days. During busy periods, processing may take longer, but we always work hard to issue refunds as quickly as possible.
Return Guide
Lithuania, Germany, and Estonia
Returns are free of charge for customers in Lithuania, Germany, and Estonia.
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Fill in the return request form here: Account and Returns.
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Pack the item(s) securely.
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Take the package to a DPD Pickup Terminal and print the return label there, or wait for the courier, who will bring the return label.
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Once we receive the returned item(s), your refund will be issued within 14 business days, usually within 5 business days.
Other Countries
For customers in other countries, the customer is responsible for the return shipping costs.
Please pack the item you wish to return, visit Account and Returns, and follow the instructions provided.
Return Address
UAB Termosportas
Raudondvario pl. 93
Kaunas LT-47184
Lithuania
Telephone: +370 647 04594
When sending a return, we strongly recommend using a tracked or registered shipping service.
The seller is not responsible for any loss of items during return shipping.
If you do not receive confirmation of your refund within 10 business days after the returned item has been delivered to us, please contact us.
Contact Us
If you have any further questions, please contact us:
Phone: +370 647 04594
Email: eshop@thermowave.com
